Term Of Services

Please read these terms and conditions carefully before using our services. To use this website, you must fully accept these terms and conditions and you agree to use this website according to these terms and conditions.

These terms and conditions are a legal agreement between you, the “user”, and lesoleilsd, for all stages of your interaction with our business; online and in store. Any reference to lesoleilsd refers to “lesoleilsd” and vice-versa.

General

lesoleilsd owns the website called www.lesoleilsd.com offering clients information about nail, eyebrow and lash services and a booking engine to make appointments for listed services. lesoleilsd provides these nail, brow and lash services to clients.

Durations

The number of minutes we have listed next to each service on the website and any other places is a guidance only. The service may last longer or shorter depending on factors including, but not limited to, the conditions of your nails and ability of your nail technician or beautician.

Making an appointment online

When booking an appointment online, we need your name, phone number and email address. Without providing these details we will not be able to confirm your appointment. We use a 3rd party reservation software company to process your appointment. We may request an online deposit using a debit or credit card to secure a date and time. We use a 3rd party payment gateway to process this financial transaction. Where we don’t request an online deposit, we reserve the right to call you on the phone number provided and request a deposit. In the event this request is refused, we may remove your appointment from our schedule and you will receive an email communicating that the appointment will no longer be valid.

You must be over the age of 16 to book an appointment. Appointments made under the age of 16 will be cancelled and non-refundable.

Booking fee

We reserve the right to ask for a booking fee for any booking made online, on the phone or in our salon for future dates. We reserve the right to determine the size of these fees on a case by case basis entirely at our own discretion. The size of the fee can be anywhere up to 100% of the sales value of the services booked. Booking fees are non-refundable. If you change your appointment up to 24 hours before start time we will move your deposit to your new time. If you change your appointment less than 24 hours before start time we reserve the right to cancel your appointment and keep your fee. If you cancel your booking within 24 hours you will lose your fee.

3rd party reservation software

All bookings for services on www.lesoleilsd.com are made with lesoleilsd. Salonkee™ only facilitates the online booking process for lesoleilsd. The contract is between you and lesoleilsd and Salonkee™ is not part of that agreement.

Confirmation

When you book an appointment, you will receive a confirmation email. If you don’t receive a confirmation email, please contact us at info@lesoleilsd.com.

If you change your appointment, you will also receive a confirmation email. If you don’t receive a confirmation email, please contact us at info@lesoleilsd.com.

lesoleilsd is not responsible if you think you have booked but have not received a confirmation email. If this happens, we will endeavour to accommodate you as best we can, but you may have to re-visit at another time and/or date.

Accuracy of appointment details

When you book an appointment, it is your responsibility to ensure the accuracy prior to confirmation. lesoleilsd are not responsible for reservation errors including, but not limited to, dates/times and services booked. If you are unsure about anything you can contact us at info@lesoleilsd.com.

Changes

You can change your appointment free of charge up to 24 hours before start time. If you have been charged a deposit, a change to your appointment more than 24 hours in advance of your appointment will result in your deposit being transferred to your new appointment reservation.

If you change your appointment less than 24 hours before start time, we reserve the right to either ask you for a fee or cancel your appointment entirely. You may also be asked for a non-refundable fee on future bookings. If you have paid a fee and change your appointment less than 24 hours before start time, we reserve the right to cancel your appointment and we will keep your fee.

Cancellations

You must cancel your appointment more than 24 hours before start time.

If you have not been charged a booking fee, you can cancel your appointment free of charge up to 24 hours before start time. If you cancel within 24 hours before start time, you will be charged 50% of your appointment. When a fee has not been paid ahead of the appointment, a payment link will be sent to you by phone. If you have been charged a fee, a cancellation of your appointment within 24 hours advance of your appointment will result in the loss of your deposit.

If you cancel your appointment less than 24 hours in advance of your appointment, you will lose your booking fee and you may then be asked for a non-refundable fee on future bookings.

lesoleilsd changes & cancellations

If for any reason lesoleilsd needs to make changes to your booked service – changes including, but not limited to, changing the date/time of your reservation or changing to a similar service – you have the option to reject the proposed change(s). We will then process a refund of your deposit. This will take up to 5 working days to process to your payment method.

If for any reason lesoleilsd cancels your service at any time before your service is due to commence, we will process a refund of your deposit. This will take up to 5 working days to process to your payment method.

No shows

If you do not turn up for an appointment, we reserve the right to charge you 100% of your appointment and request a 50% booking fee for future bookings.

Late arrival

If you arrive late for your appointment, we reserve the right to take any of the following actions:

• We will perform the service as booked in the late start time.

• We will perform a shorter version of the booked service if our technicians are booked back to back. We will still charge the full booked price.

• We will perform a similar shorter service if our technicians are booked back to back. You will then be charged the new price for the performed service.

• We will perform no service, charge 100% of the booked service and we reserve the right to charge you a non-refundable deposit on future bookings.

• We will re-arrange your service for another date and time.

In the case of late arrivals, we will decide what action to take from the above list entirely at our own discretion taking into account all the information we have including, but not limited to, duration of lateness, reason for lateness, how often instances of lateness have occurred, whether our technicians are booked back to back, whether a similar shorter service exists, whether we were given warning from the customer of the upcoming late arrival. Exceeding the 10 minute mark will result in a cancellation and a 100% payment of the original booking.

Age Restrictions

You may be asked your age prior to your booking. We have the following age restrictions in place:

• We do not perform nail extensions or tinting services on under 16s.

• All under 18s must be accompanied by a legal guardian or parent.

ID will be required if we feel it is needed to meet any of the age restrictions mentioned. If the age is not met with our standards, the booking will be cancelled and 100% of the booking will be charged. The ID must be a standard government issue with holographic mark such as a passport, identification card or a driving license.

Accuracy of medical information

Accuracy of the medical information you provide to lesoleilsd is entirely your responsibility. If any details change, it is your responsibility to update lesoleilsd with the new details. If no new details are voluntarily offered to us at future services, we will assume that your medical condition is unchanged from your original state of health.

Medical conditions can be aggravated by services that we offer. We strongly encourage our clients to be open and transparent with their medical information so we can advise on alternative services, not restricted to lesoleilsd, if required.

Decline of appointments

We reserve the right to reject your appointments entirely at our own discretion. Reasons for rejecting your appointment include, but are not limited to, previous instance(s) of no shows, repeated instances of lateness, abusive behaviour in the salon towards customers and technicians.

Offline appointments

We accept appointment reservations on the telephone or in our nail salon for future dates. We reserve the right to charge a deposit of up to the whole value of the services being booked for appointments on future dates. We will decide the deposit amount entirely at our own discretion.

Aftercare

We offer clients appropriate aftercare advise relevant to their service in the salon, in our follow up messages and during your service from our technicians. If you are unsure of anything you can contact us at info@lesoleilsd.com.

Modifications & Extra-Time

We may charge you extra time by the minute for any modifications you request to your service once the service has commenced and the modification affects part of the service already performed. Modifications include:

• Colour changes during a service after the chosen colour has been applied.

• Nail art removal after application because you do not like it.

We may from time to time assist you with advice and suggestions, but decisions you make are wholly your final decision. Extra time will be charged at a rate of €1 per minute.

We will endeavour to accommodate all modification requests, but modification requests may be denied if we are booked back to back and the time required for the modification affects the service of the next customer. In this scenario we will complete the service as booked and you will be charged the booked price.

Complaints, fixes and repairs

You can complain about your service, service standard or anything else affecting your experience either to the salon owner, by email at info@lesoleilsd.com or via our phone number on +31611748809.

We will repair any damage to gel or acrylic services for free within 7 days of your appointment. We will however not repair damage for free if the damage has been caused by activities that have not followed our aftercare advice. Our aftercare advice will be discussed in the salon. We reserve the right to use our own discretion to decide whether the damage was caused by any activities that are likely to cause nail damage and are contrary to our aftercare advice. In this situation, we will charge a rate of €5,- per nail. Your date and time will need to be booked via email or phone and a price given for the repair.

Outside of the free repair period, we will charge a rate of €5,- per nail. Your date and time will need to be booked via email or phone and a price given for the repair.

If you are unhappy with your colour or nail art, this is not covered as a free repair job. Please be advised you can mention this to your technician during your service but this may be charged at our standard ‘extra time’ rate.

Fixes need to be booked in and there is no guarantee that we will be able to accommodate a fix if you complain in the salon. In this scenario, we will accommodate you at the next best convenient time for you. You are advised to book the time via email or phone to guarantee your fix time.

If you are complaining about the general standard of your service, you are welcome to attach photos to an email to provide clear evidence for our management. We may ask you for more information to help us finalise a response to your complaint. Once we receive this information, our responses will be including, but not limited to, an offer of a new service to no refund and no new service. The response you receive will be decided on a case by case basis, taking into account all the information provided by you, and will be entirely at our own discretion.

Cookies

lesoleilsd’s website server, and servers of companies that are used to operate this site, may place cookies on your computer in order to personalise your experience and record website behaviour. A “cookie” is a small piece of data is sent by a web server to your computer, which is then stored by your browser.

Personal Information

We collect and use your personal information to be able to enter into a contract with you to buy our services. We never collect personal information we do not need.

Reviews

You may receive an email after you complete a service asking to leave us a review. The link will be to the 3rd party website Google. The review will be stored on their servers subject to their terms and conditions. If you choose to do so, you agree that Google can publish your review and only your first name will be revealed. However, lesoleilsd takes no responsibility for any wording by you in the review that might reveal your identity.

Changes of terms and conditions

lesoleilsd reserves the right to change these terms and conditions at our own discretion and without prior notice to you, and without liability to you or any other user. This right shall not affect the terms and conditions accepted by you upon making a booking reservation using this website.